Terms & Conditions
Introduction
Welcome to www.anugrahagoldhouse.com. This website is owned and operated by Anugraha Gold House Ltd, registered in England and Wales with company registration number 16424958, trading as Anugraha Gold House. By accessing our website, you agree to be bound by these terms and conditions and any other policies referenced herein.
A non-refundable deposit may be required to commence custom orders, and all custom-made products are non-returnable unless deemed faulty.
Delivery
We offer delivery within specified timelines, which may vary depending on the nature of the order.
Any dates provided for delivery are estimates and not guaranteed.
Ownership of and responsibility for the products pass to the customer upon delivery.
Returns and Refunds
Customised items are non-refundable unless faulty.
For non-customised items, you may return the product within 14 days of receipt for a refund or exchange, provided the item is unworn and in its original condition.
Returns for non-customised items are accepted only if the item has not been used or worn.
Force Majeure
Anugraha Gold House Ltd shall not be held liable for any delay or failure to perform any obligations under these terms if such delay or failure is due to events beyond our reasonable control, including but not limited to natural disasters, strikes, or other unforeseen events.
Third-Party Financing
Customers may choose to use third-party financing partners to cover their purchase costs. Anugraha Gold House Ltd is not liable for any issues, terms, or agreements between the customer and the third-party financing provider. The customer assumes full responsibility when opting for third-party financing.
Limitation of Liability
Anugraha Gold House Ltd will not be liable for any indirect, incidental, or consequential damages arising from the use of our website or the purchase of our products.
Our total liability, under any circumstance, shall not exceed the total amount paid by the customer for the product(s).
Indemnification
You agree to indemnify and hold harmless Anugraha Gold House Ltd, its directors, employees, and affiliates from any claims, liabilities, damages, losses, or expenses arising from your use of the website or any breach of these terms.
Severability
If any provision of these terms is found to be unenforceable or invalid under any applicable law, such provision shall be deemed modified to the minimum extent necessary to make it enforceable, and the remaining provisions will remain in full force and effect.
Dispute Resolution
In the event of a dispute arising from these terms or your use of the website, both parties agree to attempt resolution through negotiation before pursuing any formal legal action. Any unresolved disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.
Privacy Policy
Your use of the website and the processing of any personal data is governed by our Privacy Policy, which can be found on our website.
Governing Law
These terms and conditions are governed by and construed in accordance with the laws of England and Wales. Any disputes arising from these terms or your use of the website will be subject to the exclusive jurisdiction of the courts of England and Wales.
Amendments
Anugraha Gold House Ltd reserves the right to amend these terms and conditions at any time without notice. It is the responsibility of the user to review the terms regularly.
Contact Us
For any questions or concerns regarding these terms, please contact us at contact@anugrahagoldhouse.com
End of Terms & Conditions
Anugraha Gold House Ltd, trading as Anugraha Gold House, is registered at 95 Victoria Road, Aldershot, GU11 1JE, United Kingdom, and operates under the laws of England and Wales.
Use of Website
By accessing our website, you agree:
To use the website only for lawful purposes.
Not to interfere with, disrupt, or attempt to gain unauthorised access to the website or its content.
To ensure that any information you provide is accurate and up-to-date.
Accuracy of Information
While we strive to ensure that all information on our website is accurate and up-to-date, errors or omissions may occur. We reserve the right to correct any inaccuracies and update information at any time without prior notice.
Intellectual Property
All content, designs, graphics, images, and materials on this site are owned by or licensed to Anugraha Gold House Ltd and protected under intellectual property laws. You may not reproduce, copy, distribute, or use any part of this content without prior written consent.
Products and Services
Our website provides details and images of our Jewellery products, including custom design options crafted by our in-house Goldsmith's workshop.
The website does not display prices or facilitate online purchases. Customers can view product photos and descriptions and contact our team via the available contact methods for enquiries and purchases.
We strive for accuracy in product descriptions; however, slight variations may occur due to the handmade nature of Jewellery.
Custom Orders
For custom Jewellery, specifications will be confirmed between Anugraha Gold House and the customer.
The end product may not be 100% to the customer's expectation due to various factors involved in the crafting process. If additional labour is required, reworking the item may not be feasible.
A non-refundable deposit may be required to commence custom orders, and all custom-made products are non-returnable unless deemed faulty.
Delivery
We offer delivery within specified timelines, which may vary depending on the nature of the order.
Any dates provided for delivery are estimates and not guaranteed.
Ownership of and responsibility for the products pass to the customer upon delivery.
Returns and Refunds
Customised items are non-refundable unless faulty.
For non-customised items, you may return the product within 14 days of receipt for a refund or exchange, provided the item is unworn and in its original condition.
Returns for non-customised items are accepted only if the item has not been used or worn.
Force Majeure
Anugraha Gold House Ltd shall not be held liable for any delay or failure to perform any obligations under these terms if such delay or failure is due to events beyond our reasonable control, including but not limited to natural disasters, strikes, or other unforeseen events.
Third-Party Financing
Customers may choose to use third-party financing partners to cover their purchase costs. Anugraha Gold House Ltd is not liable for any issues, terms, or agreements between the customer and the third-party financing provider. The customer assumes full responsibility when opting for third-party financing.
Limitation of Liability
Anugraha Gold House Ltd will not be liable for any indirect, incidental, or consequential damages arising from the use of our website or the purchase of our products.
Our total liability, under any circumstance, shall not exceed the total amount paid by the customer for the product(s).
Indemnification
You agree to indemnify and hold harmless Anugraha Gold House Ltd, its directors, employees, and affiliates from any claims, liabilities, damages, losses, or expenses arising from your use of the website or any breach of these terms.
Severability
If any provision of these terms is found to be unenforceable or invalid under any applicable law, such provision shall be deemed modified to the minimum extent necessary to make it enforceable, and the remaining provisions will remain in full force and effect.
Dispute Resolution
In the event of a dispute arising from these terms or your use of the website, both parties agree to attempt resolution through negotiation before pursuing any formal legal action. Any unresolved disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.
Privacy Policy
Your use of the website and the processing of any personal data is governed by our Privacy Policy, which can be found on our website.
Governing Law
These terms and conditions are governed by and construed in accordance with the laws of England and Wales. Any disputes arising from these terms or your use of the website will be subject to the exclusive jurisdiction of the courts of England and Wales.
Amendments
Anugraha Gold House Ltd reserves the right to amend these terms and conditions at any time without notice. It is the responsibility of the user to review the terms regularly.
Contact Us
For any questions or concerns regarding these terms, please contact us at contact@anugrahagoldhouse.com
End of Terms & Conditions